Shipping & delivery

Lead times, costs and how we deliver across Orkney, the outer isles, and the UK mainland.

Delivery areas at a glance

Zone	Lead time*	Carriage
Kirkwall and immediate surrounds	Same day – 3 working days (our own van)	Free over £100
Mainland Orkney	2 – 5 working days	From £9.95
Outer isles (Westray, Sanday, Hoy, Stronsay, etc.)	3 – 10 working days, ferry schedule permitting	From £19.95
UK mainland (north of Inverness)	3 – 7 working days	From £14.95
UK mainland (Scotland & northern England)	5 – 10 working days	From £24.95
UK mainland (rest of UK)	5 – 14 working days	From £34.95
Highlands & Islands surcharge zones (HS, IV, KW, PA, PH, ZE)	See above	Surcharges apply

*Lead time runs from confirmation, not order. Larger and bespoke items are quoted individually.

How we deliver

Own van — Kirkwall and immediate area. We deliver from the showroom Monday to Friday, plus Saturdays during busy periods. You will get a four-hour window the day before.
NorthLink & Pentland Ferries freight — outer isles. We palletise to harbour and arrange forward delivery with the local agent.
Two-person delivery service — UK mainland. For sofas, beds, dining tables and similar — in-room delivery, packaging removed if requested.
Courier — small items and accessories. Royal Mail or APC for anything that fits a standard parcel.

What we ask of you

Measure twice. Doorways, stairwells, lift dimensions, low ceilings. If a piece will not fit, we are not able to refund the carriage of a wasted trip.
Be in. Two-person delivery requires someone to sign. If we cannot deliver on the agreed date a re-delivery fee may apply.
Tell us about access. Long driveways, narrow lanes, parking restrictions, third-floor walk-ups — the more we know the smoother the day.

Click & collect

Pick up from the showroom at any time during opening hours — usually within a couple of hours of placing the order online for in-stock items. See the click & collect page for details.

International delivery

We do not currently ship outside the United Kingdom. If you are forwarding a UK order through a freight agent, please get in touch first so we can quote palletising and consolidation.

Tracking

You will receive a confirmation email when the order ships, with the carrier name and tracking link where one is available. For our own-van deliveries we will phone or text on the morning of the run.

Last updated 2026-05-25 · J & M McEwen, Kirkwall