Sale & clearance terms

How sale, clearance and ex-display items work — warranty, returns, and our honest-description promise.

About our sale and clearance lines

Some items in our catalogue are end-of-line, ex-display, or carry a cosmetic mark that takes them below A-grade. We pass the saving on to you and label these items clearly so you know what you are buying.

Sale items

Discounted in our seasonal sale events.
Carry the full standard 12-month warranty.
Subject to the standard returns policy.

Clearance items

End-of-line or ex-display.
Sold "as seen" — we describe the condition honestly and photograph any marks.
Carry a 30-day fault warranty (replacement or refund for any pre-existing defect we did not declare).
Not eligible for our standard change-of-mind returns — please ask to view in person where possible.

Ex-display items

Pieces shown on the shop floor that we are clearing to make room for new ranges. Often half-price or better. May show mild handling marks — we list these honestly.

Honest description

Where a clearance or ex-display item has a specific mark or wear, we list it on the product page and reflect it in the price. If you collect a clearance item and find a defect we did not declare, the standard remedies apply.